FAQs

What shipping options are available?

We offer economy and standard shipping.

 For USA, they are
between  $ 5.5 - $ 7.55 for the first
item while the second item will be $ 1.0 - $ 3.99. The delivery times will be
2-8 business days. Details will be calculated 
at checkout. 

For international shipping, they are between $ 10 - $ 13.99
for the first item while the second will be $ 3 -  $ 6.99 . The delivery times will be 10-30
business days. And details will be calculated 
at checkout. 

We will use USPS or Asendia.And tracking number will be
emailed to you once we ship the item .

What is the return/exchange policy for Rodirock?

We will gladly accept returns and exchanges for items
returned within 30 days from the order date. We will only accept returned goods
that are in the same condition as when sent.

If you wish to have an exchange or report a faulty item,
please contact us before returning your merchandise. You will receive an email
with instructions on how to package and return your item. Please include your
name, address, order number, phone number, and instructions on what you would
like for us to do (refund or exchange). Also, be sure to include which item(s)
you want to exchange for.

A refund will be issued to the original payment card that
was used for the purchase within 5-10 business  days of receipt of the return. This refund
will include the full value of the items returned, including US taxes, but
excluding shipping cost and a $5 restocking fee (fee will not be charged for
defective or damaged items).

What payment options are available?

We offers paypal at the moment. You can use your bank
account and cards to pay us via paypal

 How do I contact Rodirockcustomer service?

Please use our contact us page. We’ll reply in less than 24
hrs.  

Do I need to create a Shopify account to place an order?

You are not required to create a Shopify account to place an
order at Rodirock. However, you may find it beneficial to create an account if
you plan to access your order history or save payment methods and contact
information to your account.

How do I request technical support for assistance in usingthe site?

Also please use our contact us page. We’ll reply in less
than 24 hrs.  

How do I provide feedback on Rodirock products orsuggestions for future products?

We’d be very happy to read your suggestion. Please also use
our contact us page